Sky Sports activation taking ages

[glasgowguy]

Last Saturday the 9th, I added Sky Sports to my package via the website and I got an order confirmation email showing what my updated package would be and the new price. As of this morning, the Sky Sports channels still weren't activated on my V6..

Does it normally take this long to activate TV package changes? I have made changes to my package in the past and I seem to remember this happing a lot faster.

[Cardiffman282]

They are still blaming these delays on the Black Friday backlog. 

[Daniel_Et]

Hi @glasgowguy, thank you for your post. We're sorry to hear this 😔

The change will be processed within 14 days of the order date. If, by any chance, it gets to Saturday (23rd December) and the Sky Sports channels still haven't been activated, please pop back to us and we can have a look into it.

Apologies for the delay.

Regards,
Daniel

[japitts]

Did you also subscribe to the chargeable HD supplement? If not, make sure you're checking the SD channels in EPG positions 511-520.

501-510 are HD and require the £7/month add-on. You can also sync the EPG with your account by following Home > Help & Settings > Help > TV Care > I'm missing some channels

[glasgowguy]

I have checked again today and I still have no Sky Sports channels, HD or SD after paying the HD suppliment. I have also tried japitts' EPG sync suggestion but still nothing.

[Joseph_B]

Sorry to hear this @glasgowguy,

Can you confirm did the email state when the order would go through the system? 

Joe

[glasgowguy]

Hi Joseph

The email gave an estimated activation date of 7 - 10 days and I received this email on the 9th.

[glasgowguy]

Not sure why this ended up here but this post was originally a reply in another discussion

[Kath_P]

Hi glasgowguy, 

Thanks for coming back and updating us. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,