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Sky Cricket Ch 504

aceatco
Dialled in

I am trying to watch the ICC T20 World Cup on my V6 box, it's on ch.504. The picture is breaking up badly. All other channels appear OK. Anyone else? Have rebooted the box but it is still the same.

I was watching earlier on my older TiVo box and that was breaking up too, but not as badly.

It's probably my wife to prevent me watch from watching cricket!

Steve
1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

Have you checked any of the following channels that you receive? They're on the same frequency as Sky Cricket HD and should be equally affected by a signal issue - Sky Family HD, Sky Comedy HD, Cartoon Network HD, Eurosport2 HD, TLC-HD, Sony-TV-HD, Quest HD

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

Have you checked any of the following channels that you receive? They're on the same frequency as Sky Cricket HD and should be equally affected by a signal issue - Sky Family HD, Sky Comedy HD, Cartoon Network HD, Eurosport2 HD, TLC-HD, Sony-TV-HD, Quest HD

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

newapollo
Very Insightful Person
Very Insightful Person

Hi Steve,

The  ICC T20 World Cup is often simulcast on Sky Sports Main Event (501)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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