Forum Discussion

aceatco's avatar
aceatco
Dialled in
9 days ago

Sky Cricket Channel 504 Unwatchable

I am trying to watch the ICC Champions Trophy Final on SKY Cricket, channel 504 on Virgin. The picture keeps breaking up and is pixelating. It was fine when the first innings was on Sky Main Event 501 but there is now footie on that channel. 

This is happening on two Virgin boxes, a V6 and older TiVo, and two different TVs (obviously). As far as I can see no other Sky Sports channel is affected and no other Virgin channel.

It has done this in the past and I reported it then.

Could you get SkySports to give their kit a tap with a hammer or let me know who to contact. I am not a customer of theirs except through Virgin.

It has completely ruined my day. 

  • japitts's avatar
    japitts
    Very Insightful Person
    8 days ago

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    Digital TV platforms (including VM) carry channels in small clusters, known as multiplexes. A signal fault affecting one multiplex will affect all channels carried on that frequency, but other muxes will be unaffected. The allocation of channels across multiplexes does not follow EPG positions, and is (to the end user) random.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    6 days ago

    Hi aceatco

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're having some issues with the TV signal.

    I'll send you a private message now so I can look into this further for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.