Signal breaking up

[TrevorBurdett]

I have a couple of channels that the picture completely pixelates and am unable to view?
I've rebooted twice and there is no change? Channel 147 and at least one more?
It's an older second box in our bedroom. (We have a TIVO in the lounge).
Any help would be lovely.

Trevor

[Martin_N]

Hi TrevorBurdett,

Thank you for your post. We're very sorry to hear about the issue with your Tv service. 

We can certainly take a look into this further. I will private message you now to confirm your details. 

^Martin

[japitts]

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@TrevorBurdett wrote:

I have a couple of channels that the picture completely pixelates and am unable to view?
I've rebooted twice and there is no change? Channel 147 and at least one more?
It's an older second box in our bedroom.

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Pixellation is usually a signal fault - if one reboot has failed to clear it, then you have a fault somewhere.

If you have multiple boxes and only one is affected, that rules out an external fault. Please try swapping your 2 boxes around, and see if the fault follows the box move or remains with the internal cabling.

[HavencroftKev · Accepted solution]

Normally I'd agree that pixelation is a signal fault, but there are so many posts on here reporting that certain channels are pixelating make me suspicious that the issue is more central.

Hopefully an engineer will be sent to you and confirm either way. 

[tuscans]

Agreed there are a lot of topics saying the same thing about picture breakup and pixelation from all over the country. The prices will keep increasing and the hardware and service quality will keep decreasing but it's all good.😂

[japitts]

The OP in this thread has confirmed only one of their two boxes is affected, thus ruling out a network issue.

[HavencroftKev]

I'm not sure that does rule out a wider problem, maybe it's only a channel that's watched while in the bedroom or at a certain time of day so not noticed on other box?

But I do take your point. 

[TrevorBurdett]

Seems the information I gave you meant you weren’t able to confirm who I was? I’m still having problems. I even went on line and ‘started’ a WhatsApp convo with ‘you’ No one responded!!!

can we start again so I can get help please?

[Molly_T]

Hi TrevorBurdett 👋 Thanks for returning to the public thread to keep us updated. 

You would need to reference the Account holders name as it appears on your account when contacting us. You can check this via the billing information for your account in My VM 👉 virg.in/myVM

My colleague Martin is already in a PM with you, so if you can reply to his most recent response, you can then pick the conversation back up from there. 

Hopefully we can help get this sorted for you! Wishing you all the best. 🌞