Replacement remote

[twotellys]

Hi is there anyway to get a replacement remote I’ve tried the web through my account but it just keeps sending me back to my account I’ve tried the reset procedure and pairing procedure which haven’t worked so left using my iPad as a remote which isn’t great any help greatly appreciated 

[Beth_G]

HI twotellys

Thanks for your post, I'm sorry to hear you've been struggling to get a replacement remote sent out. I'll be happy to help with this.

I've popped you a PM so I can take your details.