on 22-08-2024 11:51
I have wasted 2 hours resetting the remote control and then trying to order one on line only to receive the message that it isnt possible to do and to speak to someone
I cannot work out how to speak to a person. It just goes round in a loop telling me how to reset the remote control.
This service is non-existent, stressful, frustrating and annoying!
Can someone please tell me how to speak to someone to order a replacement remote control
I have seen on the forum that others have had direct messages to resolve. Thanks
Answered! Go to Answer
on 02-09-2024 15:18
Hi @Jayne63,
We're glad this has now been sorted for you.
If you have any further queries, please don't hesitate to contact us.
Regards,
Daniel
on 22-08-2024 14:35
You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.
Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.
on 24-08-2024 10:58
Hi Robert
I also posted about being unable to order a replacement remote control and getting in a loop every time I tried to call to resolve it. However I havent received any response (other than several messages to congratulate me on receiving various forum "badges"!) Would appreciate your help if that is possible. Thanks
on 25-08-2024 12:47
Hi @Jayne63 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the poor experience you've had and that you feel this way 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support @roy247 👍
Regards,
Daniel
on 27-08-2024 13:25
Hi Jayne,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having trouble ordering a replacement remote. I can see that my colleague Daniel has already sent you a message off the back of your other thread. He sent this on Sunday at 12:48 PM. Please check your inbox and reply to him there.
Many thanks,
on 02-09-2024 15:18
Hi @Jayne63,
We're glad this has now been sorted for you.
If you have any further queries, please don't hesitate to contact us.
Regards,
Daniel
on 12-09-2024 17:53
Thanks Daniel! Any further issues, I now know that using this forum is the easiest way to contact Virgin media staff to get issues resolved