Remote Control replacement

[Jayne63]

I have wasted 2 hours resetting the remote control and then trying to order one on line only to receive the message that it isnt possible to do and to speak to someone

I cannot work out how to speak to a person.  It just goes round in a loop telling me how to reset the remote control.

This service is non-existent, stressful, frustrating and annoying!

Can someone please tell me how to speak to someone to order a replacement remote control

I have seen on the forum that others have had direct messages to resolve.  Thanks

[roy247]

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Jayne63]

Hi Robert

I also posted about being unable to order a replacement remote control and getting in a loop every time I tried to call to resolve it.    However I havent received any response (other than several messages to congratulate me on receiving various forum "badges"!)     Would appreciate your help if that is possible.  Thanks

[Daniel_Et]

Hi @Jayne63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @roy247 👍

Regards,
Daniel

[Kath_F]

Hi Jayne, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having trouble ordering a replacement remote. I can see that my colleague Daniel has already sent you a message off the back of your other thread. He sent this on Sunday at 12:48 PM. Please check your inbox and reply to him there. 

Many thanks, 

[Daniel_Et · Accepted solution]

Hi @Jayne63,

We're glad this has now been sorted for you.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[Jayne63]

Thanks Daniel!  Any further issues, I now know that using this forum is the easiest way to contact Virgin media staff to get issues resolved