Power Supply Cable For Virgin Box

[LB_2022]

Hello,

I am unable to use my Virgin Box as one of my ‘little darlings’ has damaged the power cable, how do I go about ordering a new one please? I cannot find any information on the app.

Thank you in advance,

LB 

[roy247]

Is it the plug lead to PSU or the PSU cable to box that is damaged.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Daniel_Et]

Hi @LB_2022, thank you for your query.

I can see you've spoken to the team since you posted and that this has been sorted out for you.

If you have any further queries, please don't hesitate to contact us.

Thank you for your support @roy247 👍

Regards,
Daniel

[LB_2022]

Good morning, this has not been sorted. So far I’ve received a coax cable (not required), an ethernet cable (not required) and today I’ve received a power supply cable… for my hub… not required! All I want is a black power supply cable for my virgin box!! Not the hub! How difficult is it?

[LB_2022]

I took your advice and called, selected 2 for faults, ignored the options then after third cycle of options it hung up on me! I didn’t get out through to a person! This system absolutely sucks! 

[Steven_L]

Thanks for coming back to us LB_2022. Have you been able to speak to the team to get this arranged or do you still require further assistance?

Kind Regards,

Steven_L

[Adduxi]

What exactly is the "Virgin box"?  That's not very descriptive really.  Is it a TiVo box, a V6 Box, a 360 Box, a 360 Mini, a Stream Box?  Some clarity would be needed to ensure the correct PSU cable is supplied.

[LB_2022]

Hi Steve,

I’ve yet again received something I don’t need. Now I’m leaving. 

[LB_2022]

From my 4 calls, I’ve received the wrong thing 4 times. None of them being a power cable… so it wouldn’t matter what I told them, they don’t listen 

[Ilyas_Y]

Hey @LB_2022 Thanks for the update.

I'm sorry to hear this happen 😢
I will look in to this for you and send a private message to further assist.

Kind regards,
Ilyas.