Picture and sound keep dropping out.

[Any1else]

Our box has started dropping the picture and sound when it’s woken up from the remote. The only way to stop it and be able to watch anything is to turn the box off at the mains and wait til it has booted up. We shouldn’t have to do this at all but recently we have been needing to do it several times a day. How do we report this and get a resolution?

[Daniel_Et]

Hi @Any1else, thank you for your post.

We're sorry to hear about the problem you're having 😔

Just to confirm, after turning on the set top box via the remote control, is there a total loss of picture and sound or are they both going in and out intermittently?

Advice on how to fix TV box issues can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[jully333gill]

Hello,

Check if there are any firmware updates available for your box. It's can improve performance also!

Hope that helps.