Ordering a new remote

[khls15995]

I've been having problems too.  I've followed the instructions using the link above.  I'll give it a while to see if it works, if not, I'll order a new remote.

[Bid1]

I’ve ordered my remote via speaking to someone online. Came within week or so. 

[Joseph_B]

Hey @khls15995,

Sorry to hear you have been having this issue, since posting this have you been able to get this ordered through our system at all?

Joe

[khls15995]

Not yet.  It happened again last night so I'll order a new one in the next few days.  It's an old remote so maybe it's come to the end of its life.  How to I order through the system?

Many thanks.

[Joseph_B]

Hey @khls15995,

With this you can go about processing the order through via our website here it will run some quick diagnostics and if needed prompt to send a replacement.

Joe

[khls15995]

Thank you, I'll do that.

[khls15995]

I haven't ordered a new one yet.  I'm going to try the trouble shooting steps first with the link you kindly sent.  I'll let you know.

Thank you.

[Martin_N]

Thank you for that. Please do keep us posted.

^Martin