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Network able unplugged error on V6 box when using WiFi Router

dmsmart
Joining in

A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect. It said the Network Cable was unplugged. I have never used an ethernet cable with this box and I can see it is connected to my WiFi successfully.

Can anyone suggest a fix before I try calling VM please?

7 REPLIES 7

japitts
Very Insightful Person
Very Insightful Person

Does putting an Ethernet cable into the V6 socket, and then removing it, make any difference?

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dmsmart
Joining in

Interesting question.  The router is downstairs and the V6 box is upstairs.  There was a cable plugged into it which I had temporarily used to connect the VM wifi booster to the V6 box when it wasn't playing ball a few months ago.  I fixed that issue and was using WiFi to connect to the booster but the cable was still plugged into the V6 box with nothing at the other end.  Only recently I decided to remove the cable entirely and this might be around the time the issue first started.  I just replugged the cable back in (with nothing at the other end attached) and it didn't work so I am just moving the wifi booster nearer to the V6 box so I can try the cable again.

dmsmart
Joining in

Just tried again after moving the VW wifi booster nearer to the V6 box so the cable will plug in but that didn't work either.  I did reboot the V6.

japitts
Very Insightful Person
Very Insightful Person

Ethernet cables will always override a wireless connection by design, if a V6 sees an Ethernet cable in the socket but is not connected to a router at the other end, it can often cause these symptoms

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dmsmart
Joining in

OK but the router has been unplugged for months without this being an issue.  I am resetting the VM wifi booster just in case that is the issue.

dmsmart
Joining in

Update - it's now working.

In the end I reset and resynced the VM wifi booster and rebooted the V6 box.  It has now connected to the VM service and appears to be working as expected.

Hi @dmsmart 👋

Welcome to our Community Forums.

Thanks for posting and for your update - we're glad it is working as expected again but if you need any further support, let us know, 

Have a lovely weekend!

Ayisha_B
Forum Team

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