on 06-03-2024 15:57
A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect. It said the Network Cable was unplugged. I have never used an ethernet cable with this box and I can see it is connected to my WiFi successfully.
Can anyone suggest a fix before I try calling VM please?
on 06-03-2024 16:02
Does putting an Ethernet cable into the V6 socket, and then removing it, make any difference?
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on 06-03-2024 16:14
Interesting question. The router is downstairs and the V6 box is upstairs. There was a cable plugged into it which I had temporarily used to connect the VM wifi booster to the V6 box when it wasn't playing ball a few months ago. I fixed that issue and was using WiFi to connect to the booster but the cable was still plugged into the V6 box with nothing at the other end. Only recently I decided to remove the cable entirely and this might be around the time the issue first started. I just replugged the cable back in (with nothing at the other end attached) and it didn't work so I am just moving the wifi booster nearer to the V6 box so I can try the cable again.
on 06-03-2024 16:19
Just tried again after moving the VW wifi booster nearer to the V6 box so the cable will plug in but that didn't work either. I did reboot the V6.
on 06-03-2024 17:02
Ethernet cables will always override a wireless connection by design, if a V6 sees an Ethernet cable in the socket but is not connected to a router at the other end, it can often cause these symptoms
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on 06-03-2024 17:05
OK but the router has been unplugged for months without this being an issue. I am resetting the VM wifi booster just in case that is the issue.
on 06-03-2024 17:23
Update - it's now working.
In the end I reset and resynced the VM wifi booster and rebooted the V6 box. It has now connected to the VM service and appears to be working as expected.
on 09-03-2024 13:09
Hi @dmsmart 👋
Welcome to our Community Forums.
Thanks for posting and for your update - we're glad it is working as expected again but if you need any further support, let us know,
Have a lovely weekend!