Virgin Media Community

[Larder_ID]

Hi 

I know this is a question asked before, but I have an elderly father who has Virgin Media TiVo box, due to his advanced age he finds the standard remote too fiddly and awkward to use.  Can I order him a new Accessibility Remote through this forum?

many thanks, Ian

[roy247]

There is a high contrast remote available but I believe the size of the buttons are the same. A member of the forum team should be able to order one for you if you want one.

Our high contrast Virgin TV V6 and TiVo® box remote is available to all our customers with accessibility needs who may benefit from it.

All Virgin TV V6 and TiVo® box remotes offer the following features:

• Buttons of different shapes to make using them easier.
• Curved sides so you know which way it's facing.
• A raised indicator on the 5 button.
• Audio feedback cues on the TV.
• Audio description available.

[Martin_N · Accepted solution]

Hi Larder_ID,

Thank you for your post and welcome to the community. 

If you would like the accessibility remote ordered we can do that for you. 

Do you know which Tv box your father has? 

^Martin

[Roger_Gooner]

I think that VM should offer a free migration to a 360 whose remote enables voice control.

[Larder_ID]

Thanks

I would be interested in the high contrast remote (anything that helps - so I don't have to make a daily 20 mile roundtrip to explain which buttons to press)

Could someone from the Forum Team help me on this?

Many thanks, Ian

**JUST REALISED MARTIN HAD ALREADY REPLIED**

[Larder_ID]

Hi Martin

I'll see him tomorrow so I'll get all the details

cheers that would be most helpful
Thanks, Ian

[Larder_ID]

 

 

Hi Martin

sorry for delay, can confirm my Dad’s box is a V6.

can you arrange a remote for us, what do you need to know?

thanks Ian

[Martin_N]

Thank you for that information. I will private message you now to confirm details and pass data protection. 

^Martin