Hi I can load the Netflix app on my Virgin TV box, however it appears to have been hacked with diff email

[Markdel]

Hi I can load Netflix on my Virgin tv box however when I go into settings the linked email is not mine. I’ve tried to load Netflix on my phone and it’s asking me to sign in, I’ve entered password and it says incorrect, when Ive tried to reset password it says no account linked to both my mobile and email address, presumably I’ve been hacked as the email showing on Virgin TV box isn’t mine. Any help please

[Kath_F]

Hi Markdel, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear this has happened. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[flirsty]

we have had never ending problems with netflix and virgin since april this year. Netflix account keeps going from standard to premium and constantly getting hacked, last night it all changed to spanish and 1 account name i cant remove as its locked with a pin number!!

Changed password on both email account and netflix account weeks ago and when i do a password strength checker it comes up with it will take 55 trillion years to crack....In reality it take 2 weeks!!

Only support i have got is that they have raised "another" form with the netflix team to investigate.

Getting well hacked off with it...ive signed out of netflix and i am at a point where i might cancel the whole lot as fed up speaking to virgin over it