Hello, I am seeking advice on how to file a complaint against Virgin Media for fraudulent practices.
My sister switched from Sky to Virgin Media on my recommendation. We chose the 500mb package with basic TV and phone for £44 per month. The equipment was scheduled to be sent out on the 4th of September, and an engineer was to come for installation.
On the 4th of September, no equipment arrived, but the engineer installed his own box and hub from the van, saying it was fine. Everything was good until this Monday when Virgin cut off all services to the house, leaving us without TV or broadband.
After multiple phone calls over four hours without a resolution, I spoke on behalf of my sister on Tuesday evening to a pre-installation team member. They advised that we would have to wait until Saturday for new equipment, but if we upgraded the broadband to 1 Gig at an additional cost, they could switch the services back on after midnight that day. We agreed to this to restore the services. However, this did not happen, and this is where Virgin Media has been fraudulent in getting us to upgrade our package, and it still doesn't work. @moderators, who is the best person to contact before I seek further advice? We did record all calls with agents for proof.
Thanks for your first post and welcome to our community.
Sorry to hear about the issues your sister has faced with her account.
From here we would only be able to help investigate with the actual named account holder and not a 3rd party.
The exception being if you have power of attorney on the account.
It would be best to use the contact details here Once security has been passed by the account holder, you will then be able to speak on your sisters behalf.
We do genuinely want to help, it's just some things on our community are beyond our support scope.
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Hello, I am seeking advice on how to file a complaint against Virgin Media for fraudulent practices.
My sister switched from Sky to Virgin Media on my recommendation. We chose the 500mb package with basic TV and phone for £44 per month. The equipment was scheduled to be sent out on the 4th of September, and an engineer was to come for installation.
On the 4th of September, no equipment arrived, but the engineer installed his own box and hub from the van, saying it was fine. Everything was good until this Monday when Virgin cut off all services to the house, leaving us without TV or broadband.
After multiple phone calls over four hours without a resolution, I spoke on behalf of my sister on Tuesday evening to a pre-installation team member. They advised that we would have to wait until Saturday for new equipment, but if we upgraded the broadband to 1 Gig at an additional cost, they could switch the services back on after midnight that day. We agreed to this to restore the services. However, this did not happen, and this is where Virgin Media has been fraudulent in getting us to upgrade our package, and it still doesn't work. @moderators, who is the best person to contact before I seek further advice? We did record all calls with agents for proof.
","body@stringLength":"1290","rawBody":"
Hello, I am seeking advice on how to file a complaint against Virgin Media for fraudulent practices.
My sister switched from Sky to Virgin Media on my recommendation. We chose the 500mb package with basic TV and phone for £44 per month. The equipment was scheduled to be sent out on the 4th of September, and an engineer was to come for installation.
On the 4th of September, no equipment arrived, but the engineer installed his own box and hub from the van, saying it was fine. Everything was good until this Monday when Virgin cut off all services to the house, leaving us without TV or broadband.
After multiple phone calls over four hours without a resolution, I spoke on behalf of my sister on Tuesday evening to a pre-installation team member. They advised that we would have to wait until Saturday for new equipment, but if we upgraded the broadband to 1 Gig at an additional cost, they could switch the services back on after midnight that day. We agreed to this to restore the services. However, this did not happen, and this is where Virgin Media has been fraudulent in getting us to upgrade our package, and it still doesn't work. @moderators, who is the best person to contact before I seek further advice? We did record all calls with agents for proof.
Thanks for your first post and welcome to our community.
\n
Sorry to hear about the issues your sister has faced with her account.
\n
From here we would only be able to help investigate with the actual named account holder and not a 3rd party.
\n
The exception being if you have power of attorney on the account.
\n
It would be best to use the contact details here Once security has been passed by the account holder, you will then be able to speak on your sisters behalf.
\n
We do genuinely want to help, it's just some things on our community are beyond our support scope.
Thanks for your first post and welcome to our community.
\n
Sorry to hear about the issues your sister has faced with her account.
\n
From here we would only be able to help investigate with the actual named account holder and not a 3rd party.
\n
The exception being if you have power of attorney on the account.
\n
It would be best to use the contact details here Once security has been passed by the account holder, you will then be able to speak on your sisters behalf.
\n
We do genuinely want to help, it's just some things on our community are beyond our support scope.
\n
Gareth_L
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