DVR detected a serious problem warning on a green screen.

[Favad]

hi all

Have got the dreaded error message above. Searching through the forum seems like the box is nearing end of life. Will see if I can collect convince someone to replace it!

Any advice on how to get it replaced in a timely manner?

thanks

[roy247]

The quickest way would be to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Ashleigh_C]

Hi there @Favad 

Thank you so much for your post and welcome to the community forums, it's great to have you with us again. 

I am so sorry to hear that you are experiencing this issue with your TV service, I have taken a look and I do think an engineer would best be required to resolve this. I'm going to pop you a PM so we can arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.