Box won’t record anything

[Toni-Marie22]

Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”.  Can someone help?  I have done a factory reset but that hasn’t worked either. Thanks Toni

[japitts]

That's a most unusual error message to get when setting recordings on a V6 box - can you confirm this is definitely what you're trying to do? You're not trying to use the TV Control app on a tablet/phone or suchlike?

Can you explain how you did the factory reset?

[roy247]

Sounds a bit like the TVGO app message on the 360. If you have a 360 box or a V6 box that has been converted to 360 software make sure your box is set to fast start or active start.

If you do still have a V6 box running TiVo software you could try answering japitts questions if you still have a problem.

Do you get this message if you just press the record button for the program you are watching.

[Toni-Marie22]

Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”.  Can someone help?  I have done a factory reset but that hasn’t worked either. Thanks Toni

[japitts]

@Toni-Marie22 

You posted the same query last week and had a couple of replies.

Rather than starting a new post, use the "reply" function to get further help.

If you're not sure which box you have, check the pictures at https://www.virginmedia.com/care/tv-fault/which-tv-box 

V6 running TiVo software has the TiVo logo in the top-right corner next to the video preview. TV360 on Horizon software, doesn't.

[Daniel_Et]

Hi @Toni-Marie22 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

If you could please respond to the questions asked by @japitts and @roy247, that'd be much appreciated.

Advice on how to fix TV box issues can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel