Virgin Media Community

[NJ0Y]

Since Monday 6th February the BBC news at 18:30 is now the Northern Ireland news, not the Welsh news on BBC1 (101). 

The channel logo is still BBC1 Wales HD but the epg is showing “BBC Newsline” “local news from across Northern Ireland”. 

I’ve checked the epg for Sky and Freeview and it looks like the SD news has dropped, but they are getting the HD Welsh news. 

Any idea what has happened? I phoned customer service and confused one of their agents. 

[japitts]

Are you based in England or Wales?

Can you get the correct region on 863 & 864?

[NJ0Y]

Based is Wales, what’s strange is I can see the correct Welsh play out at 22:35 in the EPG (BBC Wales Live) on 101, but the regional news before it is Northern Ireland and same again at 13:30 tomorrow (BBC Newsline) on 101 and again at 18:30 it’s Newsline. 

It’s a strange mix of Welsh regional play out and then Northern Ireland regional news..

863 is BBC1 Northern Ireland 

864 is BBC1 Wales -> EPG shows the same as 101 

[NJ0Y]

Ok so this looks like “only” an EPG issue and the correct News is played out. I had only seen it from a recording (which would be incorrect if the EPG is incorrect) and not live. Virgin media have been made aware and hopefully they’ll correct the EPG soon. 

[Steven_L]

Thanks for coming back to us and confirming this NJ0Y, I hope that we can get this resolved very soon for you, so that the EPG displays the correct information for you.

Please keep us updated here, if you get the chance to do so. 

Kind Regards,

Steven_L