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Along with my ongoing (months) broadband issues I'm also now experiencing picture break up on the V6 box.

Michael99
Dialled in

IMG_2316.jpegIMG_2317.jpeg

The engineer on the previous visit blamed my ethernet cables / router, surely the TV also experiencing signal issues excludes that.

4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

Is this pixellation occurring on.... live TV? Recordings? OnDemand? Streaming?

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Live. That was on Sky Arts.

Hi there @Michael99 

Thank you so much for your post and welcome back to the community forums, its great to have you here.

I am so sorry that you have faced this issue with your service, I'd like to take a closer look inti this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Ashleigh_C
Forum Team
Forum Team

Hello again @Michael99 
Thanks so much for your private message and confirming your address, I have now booked you a visit for TV issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment