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voice recognition on v360

frankly
Tuning in

Wednesday

since s/w upgrade yesterday (1 oct 2024), voice recognition does not work on either of my 2 boxes

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Wednesday

Hi @frankly 

Both of my 360 boxes updated to version 5.13 overnight and voice control is still working on both boxes.

Are both boxes shoing as having a working internet connection?  Settings > System > Diagnostics

Have you tried rebooting your boxes? 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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frankly
Tuning in

Wednesday

Tried again later and both boxes seem to have started working correctly

Kath_F
Forum Team
Forum Team
In response to frankly

Friday

Hi frankly, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the voice recognition wasn't working but glad it's sorted itself out. 

If you have any further issues, pop back and let us know so we can help further. 

Thanks, 

Kath_F ✨
Forum Team

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