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v360 box shuts off

neville3970
On our wavelength

 My v360 box

has red light on constant  welcome screen appears  for 2 and half minutes 

then tv box clicks then shuts down

then the welcome screen appears again then keep repeating the process where its shuts down 

previous problems with Tv  not recording or icons  disappearing

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @neville3970 

Any box  that keeps rebooting suggests it has a serrious problem.

It sounds like it may be a hard drive failure, which would link in with programs not recording. (A hard drive issue would also show up if you paused a program and where then unable to play it back)

Icons disappearing is usually due to a loss of internet connection. 

You could try the following, it's worked for some forum members.

Turn off the 360 at the switch;  then on the 360 box  hold down both the power button and the + button at the same time.  Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button should then turn blue, and it should reset and boot up normally as a 360.

If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Robert_P
Forum Team
Forum Team

Hello neville3970

 

Sorry to hear of the set top box issue experienced, we appreciate you raising this via the forums.

 

We can see you have spoken to the team since posting, we trust they were able to resolve the issue for you or make the necessary arrangement. If you need us further, please don't hesitate to get in touch via the forums.

 

Rob