pairing 360 remote with v6 box/tv

[pluggulp]

I have tried pairing by holding down TV and 0 and I get a screen message saying pairing successful but this is not so as there is no volume control.

I have also tried factory reset. I have tried settings but the test does not recognise my Linsar26LVD whether I use 4 characters or 6. 

I have tried the non model specific pairing test  but I do not get a mute effect either temporarily or permanently and my old remote still rules on volume. The 360remote only arrived on Friday so I am not going to change the batteries.

I have spent ages on 150 and engineers have been working on the software in the background today and have sent me a text to say all is well .It clearly is not . How to get an engineer to arrive at the house? Please help.

[Kevw13]

Hi. Best way getting engineer is using the app, just follow the problem steps.  

[pluggulp]

Thanks for the advice Kevw13. I shall remember that for the future. I have the number of a virgin engineer but he is now working internally and insists that I go through customer service <groan>. Anyway I somehow fixed the pairing this morning- no idea how, perhaps I was helped by the prominent moon!

[Matthew_ML]

Hey pluggulp, thank you for reaching out and just to confirm everything is okay now?

If not let us know.