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green screen

Joining in

green screen dvr\nt get hold of anybody.


Very Insightful Person
Very Insightful Person

Hi amiable34 

The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a  matter of time before it fails completely.

You should try calling again and speaking to faults, although best time to call is around 8am when lines first open and are least busy.

If you hear the automated response asking you to press 1 for the link to online support etc then ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi Amiable34 👋 

Welcome back to the community! Thank you for posting. Sorry to hear about this issue with your TV service. 

It does look as though you have been back in touch with us since posting via another platform. Hopefully the issues are now resolved for you? 🤞

Please let us know if you are still needing support and we can offer further help. 

All the best! 🌞