box keeps disconnecting

[LS95]

as described every night my box will randomly disconnect or have problems with the internet, this is only the V6 box and nothing else in the house has this issue, as you can see on the image it says i am on 0.01 mbps which is not reflected on any other device.  

[LS95]

yeah its both orignially i was trying to do it through the 360 and it kept disconnecting and then when i switched to the TV it happened again hence my thinking its a wifi issue, when the 360 disconnects again i shall grab the error code and post it 

[roy247]

If the 360 isn't too far away from the hub is it possible to connect using an ethernet cable to prove it's a WiFi problem.

If you use the 360 box diagnostics what results do you get.

If you weren't using a WiFi pod I would suggest trying the 2.4ghz band instead of the 5ghz and turning channel optimization off in case that is switching frequencies and losing a loss of signal. You need channel optimization on for WiFi pods and I think from what I have seen on the forums they can be a pain to reset.

[Molly_T]

Hi LS95 👋 welcome back to the community forum! Thank you for posting!

Sorry to hear about these issues with your TV service. 

It looks like you have also posted on another community thread 👉 here which has been picked up by my colleague Gareth - who is now assisting you via PM. Hopefully he can get this all sorted for you! Please feel free to return to this main thread with another update when possible so other members of the community can benefit from learning what has happened too! I will advise, the alternative thread identified some issues with your broadband connection (which is likely causing these problems with the TV service.) Once we get these sorted, hopefully the TV issues will also stop! 

Thanks for your patience in the meantime. Wishing you all the best. 🌞