box keeps disconnecting

[LS95]

as described every night my box will randomly disconnect or have problems with the internet, this is only the V6 box and nothing else in the house has this issue, as you can see on the image it says i am on 0.01 mbps which is not reflected on any other device.  

[japitts]

You'd posted in the V6 forum but your screenshot is of TV360 software.

How is your TV360 connected to your home-hub - is it hardwired Ethernet, or wireless?

[LS95]

wireless, they gave us a booster but hasn't improved. Sorry not sure what the box is just googled V6 and it looked like that box

[roy247]

The boxes look the same but if you have a remote with voice control that's also rectangular then you have a 360, a V6 has a peanut shaped remote with no voice control.

[LS95]

good to know ill go move the question then 

edit: looks like it was already moved so now just waiting for someone to fix it for me, will more then likely be moving in the new year tho just problems after problems with virgin

[japitts]

I'd moved the post when I saw the photo - a V6 runs on TiVo software, a TV360 uses Horizon as in your pic.

Do other wireless devices have similar problems in that same spot? It could be a WiFi issue rather than a TV360 one if so.

[LS95]

TV does seem to also have this issue after further tests tonight so like you said im beginning to think this is a wifi issue however unsure what would even happen next considering they have replaced the hub twice and given a booster.

[roy247]

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@japitts wrote:

I'd moved the post when I saw the photo - a V6 runs on TiVo software, a TV360 uses Horizon as in your pic.

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That's not the normal diagnostics screen on a 360, unless the signal is so bad that's all you get.

What's the error at the bottom right it's too blurred for me.

[LS95]

tvq-pb-101

[roy247]

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@LS95 wrote:

tvq-pb-101

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That's a Netflix error code, if you go to Settings, System, Diagnostics and check there you should see how good or bad the 360 box network connection is.

You are trying to watch Netflix through the 360 and not your TV, just asking to rule out it's the TV's WiFi connection that's a problem.