Virgin tv 360 box disconnecting from WiFi

[Ongman84]

Hi

My Virgin tv 360 box keeps disconnecting from WiFi lately never been an issue before. It will connect 20 mins after coming out of standby and the disconnect again. I have used the connect app and says great connection from the room it is in.

It’s beginning to drive me around the bend as I have to keep getting up try to restart the tv box.  

Any suggestions? 

[John_GS]

Hi @Ongman84 

Did you manage to try @roy247's very helpful suggestion? 

Keep us posted.

[Ongman84]

I swapped the boxes over today and had no issues (tested the box downstairs all day and then the other box tested that for 30-60 mins upstairs) but since moving them back to there original locations the one upstairs has given me WiFi issues again (Losing connect straight away).

[John_GS]

Hi @Ongman84 

Thanks for coming back to us. I'll send you a PM now to assist further.

Best wishes.