Virgin TV 360 box error code CS2004

[Kempy68]

Hi, 

moved to a new home last Friday and set up tv broadband and house phone. Notified VM of move and as new home was already set up with VM recd text to say plug into existing cables. Broadband and landline phone both ok but tv after set up comes up with error code CS2004 unable to show channel. Apps and iplayer work but not live individual channels. Done all the checks with cables etc and rebooted umpteen times but still get error code. Any suggestions ? 

Thanks 

[Carley_S · Accepted solution]

Thank you for joining me on private message @Kempy68 and letting me know all is already resolved for you. 

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[stevenwb11]

I had this problem CS2004 on Saturday. It’s worked well for years. The engineer has just left. He identified the problem very. A light should have been glowing outside in the external box. He looked at the HDU plug behind the TV before it goes into the 360 box. No light, plug had failed, he put a new one in and hey presto, both boxes working. It had me well confused, one box on Ethernet the other on WiFi, could watch recordings and Netflix etc, but no TV channels.