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carsmark1001's avatar
carsmark1001
Joining in
2 years ago

CS2004 Error

I get a CS2004 error code and cannot watch any live TV.

I have unplugged all coax cables and re connected 

rebooted and factory reset the 360 box

checked all other connections 

still getting the same issue

5 Replies

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  • carsmark1001's avatar
    carsmark1001
    Joining in
    2 years ago

    in addition, my internet connection has also been playing up and is intermittently very very slow.

  • 1701-e's avatar
    1701-e
    Fibre optic
    2 years ago

    Check for an outage in your area on My Virgin media via your phone 

  • carsmark1001's avatar
    carsmark1001
    Joining in
    2 years ago

    Thanks but no outage and tbh it's been like it for a week or so but hadn't got around to unplugging and resetting everything until today.

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      2 years ago

      Hi carsmark1001 thanks for your post although we're sorry to hear of the concerns you've raised here.

      We have looked into this and can see that your services do appear to be working, so it does seem like what issues you were facing are now resolved which is great news.

      If you do need further help however, please don't hesitate to let us know!
      Many thanks