Virgin 360 upgrade?

[miketu2012]

I have Sky sports and 2 V6 boxes but I don’t have Virgin 360. Other people I know have received an email offering them an upgrade so they can access Sky Sports plus but I have not. Anyone else in the same position? Have you been able to get the upgrade?

[MOD EDIT: Subject title changed for clarity]

[Matthew_ML]

Hey miketu2012, thank you for reaching out and I am sorry you haven't been offered this yet.

Do not worry it is being done in batches.

I can also see you've spoke to the team, did they manage to help? 

[miketu2012]

Thanks for your reply. Sorry not to respond earlier but the reply notification ended up in my Junk folder. Hopefully I will be offered the 360 upgrade soon, still nothing as yet. I was in touch with the team on a totally different matter, related to renewing my services, and they managed to help.

Mike

[elmo360 · Accepted solution]

Hi Mike, apologies you should have received an email by now - I will check with the team why this hasn't happened.

Please can you check in your "Apps and Games" section on your V6 box to see if the "Upgrade Now" app is there?

Thanks,

Lewis

[Steven_L]

Hey miketu2012,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you haven't yet received the upgrade email. I would be happy to look further into this for you but would need to take some details via a private message. Please look out for the message and we can get started.

Kind Regards,

Steven_L

[miketu2012]

Hi

Followed your advice and have been able to apply through the "Upgrade Now" app.

Mike

[miketu2012]

Hi Steven

Followed Elmo360's advice and applied through the "Upgrade App". Have received an email confirmation that my order is being processed.

Kind Regards

Mike

[Daniel_Et]

Hi @miketu2012, thank you for letting us know. That's great to hear 😀

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel