Virgin 360 error - cannot update

[Kieranstew24]

Got the remotes through in the post over a week ago however it doesnt allow me to update said it would have the update available in 5 days and this was 2 weeks ago now.

How can i upgrade this?

[MOD EDIT: Subject title changed for clarity]

[Kieranstew24]

Im also having issues, received the remote through 2 weeks ago yet nothing has upgraded, said it would be done within 5 days

[John_GS]

Hi @Kieranstew24 

Thanks for posting and welcome to the community. Apologies for this upgrade issue.

Has the upgrade gone through since your post?

Keep us posted.

[Kieranstew24]

No, still comes up with a message saying that the remotes are in the post and should be there in 7 days and that the service should come on 5 days after.

[Martin_N]

Thank you for that information. Has there been any update since your last post?

^Martin