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V6 to 360 upgrade

Joining in

I have just upgrade to virgin 360 with my v6 box and can't record programs so I gave my box a restart and it's now stuck in a boot loop at the welcome screen can you please help I'm missing the football😭😭😭


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 I have now got this message after 1hr boot

Bad time to do it before the football,  can't see your message at the moment because it's not been cleared.

You could try turning off the 360/V6 with the switch on the back of the box, then on the 360/V6 box press and hold down both the power button and the + button at the same time.

Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally.

Well you haven't missed any goals it's still 0-0.




If that doesn't work then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.


When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Ok thanks mate it worked OK until I put the 360 update on it now it says the hard drive is damaged very strange ill give them a call after work cheers

Very Insightful Person
Very Insightful Person

Hi @Ian1981 

Whilst waiting for a replacement box you should hopefully still have access to the apps and On Demand content.

If so you can watch the Euros in HDR in BBC iPlayer which is a better picture than via the channel, and in normal HD on the STV player (ITVX)

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi Ian1981, 

Thanks for posting on our Community Forums 😊 Sorry you had an issue with your TV Box after upgrading the software to the 360! Plus, just as the match was going on too πŸ˜₯

I can see on our side that you may have already managed to get something sorted, could you confirm if that's right please?

If not, I'll still be happy to help!