V6 to 360 Questions

[Motorhead]

Hi, I have received the email about changing to 360, On one box I click the update app and nothing happens.

On the second box it worked and I received a text saying remote is on the way.

Question1 - Will I get two remotes sent out?

Question2 - Do I need a new remote for each box?

Question3 - My main box is the one that would not do the upgrade, now the LED on the front is red not white, Should I be worried about it?

Thanks Dave

[roy247 · Accepted solution]

If your account shows 2 V6 boxes you should receive 2 360 remotes. If you have 1 V6 box and a TiVo box then you should receive 2 remotes and a mini box to replace the TiVo box.

If the box with the red led is still working ok I wouldn't be worried yet. I would wait for the remotes and do the update and make sure everything is ok after the update.

Make sure you watch all your recordings because the update wipes the hard drive to install the new software, also make a note of any series links you have.

[Motorhead]

Thanks Roy247, That's good to hear. I may bring the good box downstairs to the main TV and move the red on upstairs 

[Lee_R]

Hi @Motorhead thanks for posting and welcome back to our community.

I can take a look on your behalf, to see what equipment is on its way to you. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Motorhead]

Hi Lee,

Two remotes turned up, thanks.

Just for information, both boxes gave error messages when updated. A reboot seemed to restart and complete the update. Both boxes are now 360, the red led is still on one box, seems to work ok

[Megan_L]

Thanks for letting us know Motorhead!

We're really glad your boxes are now working correctly after the reboot & the update to 360 software.

If you need any further help then please let us know!

Meg