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WW1948 · 3 weeks ago

Just turned spare box on first time for while and nothing

newapollo · 3 weeks ago

If the box hasn't been used for around 30 days then there is every likelihood that it's been de-activated.

Try calling 0800 953 9500 and ask them to re-activate the box.

Have your account and area number handy, and the 360 box serial number.

Dave

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newapollo · 3 weeks ago

If the box hasn't been used for around 30 days then there is every likelihood that it's been de-activated.

Try calling 0800 953 9500 and ask them to re-activate the box.

Have your account and area number handy, and the 360 box serial number.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

WW1948 · 3 weeks ago

Thanks Dave

Martin_N · 3 weeks ago

Hi WW1948,

Thank you for your post. I'm sorry to hear about the issue with your box.

To confirm, have you been able speak with the team regarding this?

^Martin

WW1948 · 3 weeks ago

In was just goinng to do what Apollon said turned box get serial number and it came on Thanks

Matthew_ML · 2 weeks ago

Glad to hear this WW1948, if you need anything in the future you know where we are.

Matt - Forum Team

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