V360 upgrade from tivo

[GlennP1]

Hello

Just done the update from tivo to 360.

1 box upgraded. No problems 

2nd box seems to be stuck, it doesn't come on. I've switched it off at the mains then on again. I get the welcome page, the a similar page to the welcome page saying please wait. I've waited over 30 mins and nothing. 

Can anyone help please.

Thanks

Glenn

[japitts]

Was this a V6 > TV360 conversion? Or a TiVo > TV360 box-swap?

[GlennP1]

Conversion mate

[newapollo]

Hi Glenn,

Have you tried swapping the boxes around to see if the box will complete the migration to 360 in the location where the other box successfully completed the process?

You could also try the following which has worked for some forum members.

Turn off the TV set top box at the switch;  then hold down both the power button and the + button at the same time.

Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

[GlennP1]

Newapollo

You helped me indirectly,

What's happened is it upgraded while I wasn't there, the box went into standby mode, but I hadn't paired my remote, so no matter what I pressed it wouldn't come to life,

You mentioned the power button on the front, which I didn't know about as all is done by remote, I pressed it and it woke up. Paired my remote, all sorted now,

Thank you for replying and helping.

Glenn 🤝

[newapollo]

Thanks for updating the thread Glenn.  Glad to see your box has now completed the migration to 360.