V360 Upgrade question

[jambo751]

So like many I have received the 360 upgrade email. I currently have one v6 box and an old tivo box. Does anyone know of the free upgrade includes a new mini box? I'm assuming if my main v6 box upgrades to 360 the tivo box will become redundant.

[KeithLeonard]

Yes you will receive two remotes and a mini box.

[jambo751]

Thanks for the reply. Shame the email they have sent just takes me on a never ending loop where I can't do anything to upgrade 🙈. This alone makes me nervous so don't think I will bother with it just now!

[BlueLou]

Did you receive any emails when you submitted the upgrade request? 

[jambo751]

Hi, so after using the link, inputting my name and email it took me to the my VM app. With no clear steps next I went to the upgrade package icon(which never ever works btw) then got the oops can't help message. However a short while later I did get an weborder email confirmation.  Very very poor interface and not clear at what point I actually agreed to the upgrade. No reference to any t/cs, no info about tracking the order. Just overall a very poorly designed and executed process.

[Gareth_L]

Hello jambo751

Thanks for your post, sorry to hear about the problems you've faced with the 360 upgrade.

Now you've received the email confirmation you should receive the new remote though the post with in 2-3 days.

I'm able to check this for you if you like?

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[BlueLou]

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@jambo751 wrote:

Hi, so after using the link, inputting my name and email it took me to the my VM app. With no clear steps next I went to the upgrade package icon(which never ever works btw) then got the oops can't help message. However a short while later I did get an weborder email confirmation.  Very very poor interface and not clear at what point I actually agreed to the upgrade. No reference to any t/cs, no info about tracking the order. Just overall a very poorly designed and executed process.

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thanks @jambo751 that email should have arrived immiedately and will explain the next steps in terms of your order being processed in the next 7 days.