Upgrade to virgin tv 360 fails

[Ian2407]

Cannot upgrade to 360 I get upgrade failed error ma1 .I have the new remote I have tried power off box and hold down minus button and power on I get the download icon then nothing happens. I gave tried holding the plus button and power button downloads something then fails. Have tried everything in forums but nothing works any help please. 

[BlueLou]

Can you provide the full error code please @Ian2407 

[Ian2407]

Hi the error code is MA1/4/CONVERSION_COMPLETED

[Daniel_Et · Accepted solution]

Hi @Ian2407, thank you for your response.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Ian2407]

I have changed my password thanks for that but I still cannot change memorable word

 

[Dream-RJ]

I would recommend deleting that image you posted that shown your memorable word. That is opening your account up to being accessed by a hacker or scammer. Just a friendly tip 🙂

[Beth_G]

Hi Ian2407

Sorry to hear you're struggling to reset your memorable account word. Did you try again successfully after your recent post? If you're still having trouble, maybe try a different web browser or device. Let us know