Forum Discussion

Boozehound's avatar
Boozehound
Joining in
7 months ago

Upgrade error code MA1/15/40

Hi all,

Keeping getting error code MA1/15/40 when trying to upgrade. I have V6 box.

Initially it was upgrading for about 10 mins then comes up with the error and every time I now try.

I spoke to virgin who were able to do something where I could try and upgrade again but again after 10 mins stopped with the error code,and have passed it on to second stage but could be 5 days waiting for further support.

Wanted to watch sky sports+ at the weekend.

have tried all the advice about resetting

any other advice would be grateful.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi Boozehound 

    Sorry to see you are having problems with the migration to TV360.   It sounds like you're in the best hands with 2nd level support. I see you said you've tried all the advice about resetting, however just to make sure you've tried everything there are a couple of things you can try . 

    Some people with this error have managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting a few recordings to make more space and then trying again.

    You could also try turning off the V6 at switch;  then on the V6 box  hold down both the power button and the + button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

    Also if the power button and the + button workaround doesn't solve it then try using the power button and the - button at the same time instead.

  • Steven_L's avatar
    Steven_L
    Forum Team
    7 months ago

    Hey Boozehound,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services, I can see that you have spoken with the team since you last posted and the issues have been resolved. Is that correct?

    Kind Regards,

    Steven_L