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Tv box 360

lelseytimmis
Joining in

Liquid has been spilt in the tv box and now I cannot turn it on. How do i obtain a relacement box ?

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

You should call TV faults (150 from a VM phone, 0345 4541111 otherwise) and report a non-functioning TV box - they should book a tech visit.

That tech visit is potentially chargeable in a case of accidental damage.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

You should call TV faults (150 from a VM phone, 0345 4541111 otherwise) and report a non-functioning TV box - they should book a tech visit.

That tech visit is potentially chargeable in a case of accidental damage.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Martin_N
Forum Team
Forum Team

Hi lelseytimmis,

Thank you for your post and welcome to the community. 

We can certainly look to help with a replacement. 

I will private message you now. 

^Martin