Forum Discussion

EddyFiss's avatar
EddyFiss
On our wavelength
7 months ago
Solved

TV box 360

My Tivo box was replaced recently with the TV360.

It has been ok since it was installed about a month ago. Two days ago it said "Failed to play recording - CS2214."

After looking at other posts, I can say  my setup is ok - I only have a router and no mesh (whatever that is) and it is only in wifi mode, not modem.

Has this anything to do with (a) the world wide failure, or (b) the box is no good?

Maybe I need an engineer to replace again, or do I just ask VM to take out and delete my TV package? Why would I do that? because my computing background makes me believe that things should work, or the offender loses the job to someone who can do it!

Cheers

Cliff

 

  • newapollo's avatar
    newapollo
    7 months ago

    Hi again Cliff

    It's great to see that using a VM TV360 box is helping to strengthen your stair climbing muscles. Did you know there are also free keep fit exercises broadcast on the VM Ultra HD channel(175 and 999)?

    Seriously though thanks for updating the thread.

    Sadly error CS2000 isn't listed on VM's 360 error pages, although it does appear on the Stream boxes pdf error code pages <here>  . On the Stream box it's classed as a channel failure and the advice is to check cables and reboot - so no help in your situation.

    I've found a previous CS2000 error thread < here >  which seems to confirm that your set top box almost certainly has a hard drive error and will need replacing.

    You could try a factory reset of the 360 box but I very much doubt that doing so will resolve the issue. 

    (To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.)

     

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago
    EddyFiss wrote:

    My Tivo box was replaced recently with the TV360.

     

    It has no relevance on your fault, but a point for wider benefit is that TiVo's are replaced as a matter of course, with V6. These run the exact same TiVo software but on newer hardware.

    The only time a TiVo will be replaced with a TV360, is when a user requests to convert to the alternative platform, or accepts an invitation to do so.

    • EddyFiss's avatar
      EddyFiss
      On our wavelength
      7 months ago

      Thanks. I didn't actually ask to be changed, but I don't mind at all. My Tivo went to the boxes-in-the-sky and I accepted what I'd been given and am happy using it. The voice control is pretty good and I've become accustomed to "talking to myself." I use all the buttons too, and some are easy to find in the dark, because some of them have"guide lumps" that you can feel.

      I'd just like to know what to do now, give it back, or have it replaced.

      Cheers

      Cliff

      • newapollo's avatar
        newapollo
        Very Insightful Person
        7 months ago

        Hi Cliff,

        CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

        Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

        The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back with problems then you can rule out a hard drive fault.

         

  • EddyFiss's avatar
    EddyFiss
    On our wavelength
    7 months ago

    Thanks for that.

    I've checked the cabling and have rebooted several times. I can't do that simultaneously, because the hub is upstairs and the box downstairs. I rebooted the box and, while it was thinking about that, I nipped up and reset the hub. While its little the arrows were running I nipped down and saw the box was showing arrows too. I  had pressed the hub's WPS  button so assumed they were talking to each other, but my problems persist.

    The only good thing so far is my stair-climbing muscles are getting stronger 🙂

    The co-ax was a bit less than a millimeter "out" so I disconnected and pushed it all the way in.

    I tried to pause a live program but it said "Channel failed CS2000"

    Tried a second time and was told "we cannot show this channel" Error CS2000 I didn't believe that because I was looking at it and it was live. No different when I used the remote microphone. It just ignores everything, except I can watch any channel live.

    Don't know if I said it before, but the box is about three weeks old. Experience tells me electronic stuff either fails early, or goes on for years. Maybe I've got one of the former?

    Cheers

     

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      7 months ago

      Hi again Cliff

      It's great to see that using a VM TV360 box is helping to strengthen your stair climbing muscles. Did you know there are also free keep fit exercises broadcast on the VM Ultra HD channel(175 and 999)?

      Seriously though thanks for updating the thread.

      Sadly error CS2000 isn't listed on VM's 360 error pages, although it does appear on the Stream boxes pdf error code pages <here>  . On the Stream box it's classed as a channel failure and the advice is to check cables and reboot - so no help in your situation.

      I've found a previous CS2000 error thread < here >  which seems to confirm that your set top box almost certainly has a hard drive error and will need replacing.

      You could try a factory reset of the 360 box but I very much doubt that doing so will resolve the issue. 

      (To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

      Keep Recordings
      Format Disk

      Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.)

       

  • EddyFiss's avatar
    EddyFiss
    On our wavelength
    7 months ago

    Thanks for all that.

    I did everything you said and it all led to a faulty TV box.

    Asked for an engineer and he was good. A few tests of it, my connections and speeds. With all that being ok, he tried again and his diagnostic thing said the box had a hard drive failure

    The replacement is working ok and, credit to VM, they sorted it rather quickly.

    Exercises? Yes, thanks for the tip. I have been given a 2 hour program of exercise to do each day. It is in modules and I can choose a number of them to make up one hour. So, I can vary the programme and avoid boredom.

    BTW, I've done the stairs so many times, I need anew carpet 🙂

    • Zach_R's avatar
      Zach_R
      Forum Team
      7 months ago

      Hi EddyFiss,

      Thank you for your posts and welcome to our community forums. We're here to help.

      I'm sorry to hear of your TV box issues, but I'm glad to hear that the advice shared in this community has helped you to reach a resolution along with the replacement equipment that one of our engineers has provided.

      Please do let us know if there's anything more that you'd like our help with.

      Thanks,