Forum Discussion

EddyFiss's avatar
EddyFiss
On our wavelength
7 months ago
Solved

TV box 360

My Tivo box was replaced recently with the TV360. It has been ok since it was installed about a month ago. Two days ago it said "Failed to play recording - CS2214." After looking at other posts, I ...
  • newapollo's avatar
    newapollo
    7 months ago

    Hi again Cliff

    It's great to see that using a VM TV360 box is helping to strengthen your stair climbing muscles. Did you know there are also free keep fit exercises broadcast on the VM Ultra HD channel(175 and 999)?

    Seriously though thanks for updating the thread.

    Sadly error CS2000 isn't listed on VM's 360 error pages, although it does appear on the Stream boxes pdf error code pages <here>  . On the Stream box it's classed as a channel failure and the advice is to check cables and reboot - so no help in your situation.

    I've found a previous CS2000 error thread < here >  which seems to confirm that your set top box almost certainly has a hard drive error and will need replacing.

    You could try a factory reset of the 360 box but I very much doubt that doing so will resolve the issue. 

    (To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.)

     

japitts's avatar
japitts
Very Insightful Person
7 months ago
EddyFiss wrote:

My Tivo box was replaced recently with the TV360.

 

It has no relevance on your fault, but a point for wider benefit is that TiVo's are replaced as a matter of course, with V6. These run the exact same TiVo software but on newer hardware.

The only time a TiVo will be replaced with a TV360, is when a user requests to convert to the alternative platform, or accepts an invitation to do so.

EddyFiss's avatar
EddyFiss
On our wavelength
7 months ago

Thanks. I didn't actually ask to be changed, but I don't mind at all. My Tivo went to the boxes-in-the-sky and I accepted what I'd been given and am happy using it. The voice control is pretty good and I've become accustomed to "talking to myself." I use all the buttons too, and some are easy to find in the dark, because some of them have"guide lumps" that you can feel.

I'd just like to know what to do now, give it back, or have it replaced.

Cheers

Cliff

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi Cliff,

    CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

    Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back with problems then you can rule out a hard drive fault.