error code cs2000 TV Box

[EdRobson001]

Hi, for a couple of weeks now I've not been able to pause rewind etc live TV and get an error message flash up with code CS2000.

• CS2000 doesn't appear on any published list, but seems to act like a hard drive failure
• I've rebooted
• I've factory reset
• I've done this on my own router (with Hub 3 as Modem)
• I've taken my own router out of the picture, put everything back through Hub 3 with it in router mode
• I can't use the online diagnostics because I'm back on my own router again. I don't want to change back to hub 3 just to do this as it wasn't working well with my central heating hooked up to it
• I've checked the cable connections

How can I push this forward for a replacement box without having to go through the cycle of getting engineers out etc?

Thanks in advance

[EdRobson001]

Oh, and I used to have the TV box linked by wifi, so I changed over to LAN cable (tested on other devices first), still no change.

[newapollo]

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@EdRobson001 wrote:

Hi, for a couple of weeks now I've not been able to pause rewind etc live TV and get an error message flash up with code CS2000.

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Hi @EdRobson001 

This error has only appeared a few times on the 360.

Have you had any problems with recordings? 

It does appear to be a possible hard drive problem if you are unable to pause and rewind live TV as that is the same as recording. 

How much free space is showing on your hard drive?

Recordings > Recorded > View all > It will show a perecntage in the top left hand corner of this screen

One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

[EdRobson001]

Hi Dave.

I can't access my recordings either, so I went through settings and selected delete all, which it claimed to do. I then unplugged the box, waited a minute, rebooted but nothing changed. I then unplugged and reconnected the tv feed from the 3 way splitter provided my virgin, again no change.  Cheers, Ed

[EdRobson001]

1st time using this forum, tagged your answer as helpful, didn't realise that this would be translated by Virgin as 'answered'! It isn't answered, it's just helpful as it gave me something else to try.

[Chris_W1]

Hi EdRobson001, thanks for the message and sorry to hear that you are having issues with the service and are getting an error code. 

Can you confirm if you are still having issues with this or has this since been resolved. 

Does this happen on a certain channel or is this on every channel? 

Kind regards, Chris. 

[EdRobson001]

Now resolved, was a failed hard drive, new box installed this morning.

[newapollo]

Hi again Ed,

Thanks for the update. Pleased to see that your box has been swapped out for a new one and is now working OK.

Stay safe and take care.

[Matthew_ML]

Hey EdRobson001, thank you for reaching out and letting me know this.

Please do feel free to reach out in the near future if you ever need anything going forward. Thanks 

[h1jfg]

I'm getting the exact same issue. And same error code, CS2000. I can't record. I can't pause live TV. In fact, I can't do anything other than watch live content. 

I only subscribed to Virgin a month ago and 360 box has worked fine for a couple of weeks, but now has this problem. Tried all the obvious things, checked cables, left unplugged for an hour, factory reset, etc. 

How do I speak to someone at VM about this. Every time I try I get redirected to help guides on the web. Or get sent a text which takes me to a web page which then says "try again later".

I just need to speak to a VM engineer, but can't find out how to do that? Can anyone advise best route to get this resolved. I'm technical enough to change the box, but just need to find out how I get a replacement box.

p.s. Great forum. Found what I was looking for very quickly.