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Tv 360 upgrade nothing works properly

Pj2186
Just joined

We have had nothing but problems since getting this upgrade. The apps frequently won’t load with a message of try again later. Sometimes the whole thing freezes or glitches. We have tried turning everything off then it takes forever to come back on. For the amount we pay each month this is terrible. I’ve tried complaining on web chat and they just stopped responding I’m livid what’s the point in a upgrade if it doesn’t work.

1 ACCEPTED SOLUTION

Accepted Solutions

roy247
Superstar

You could try a factory reset.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Regarding the time the box takes to restart is is set to fast start or active start both a lot faster than having the box set to eco start, active start is the best compromise.

How is the box connected to the hub ethernet cable or wi-fi.

 

See where this Helpful Answer was posted

3 REPLIES 3

roy247
Superstar

You could try a factory reset.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Regarding the time the box takes to restart is is set to fast start or active start both a lot faster than having the box set to eco start, active start is the best compromise.

How is the box connected to the hub ethernet cable or wi-fi.

 

Thank you I will try what you’ve suggested.

connected by Ethernet 

Hi @Pj2186 

Welcome to the community forums. 

Sorry to hear you're having issues with your 360 set-top box since upgrading. 

Have the steps kindly advised by roy247 helped at all in resolving this for you? 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

Here to help 🙂
Virgin Media Forums Agent
Carley