TV360 upgrade constant error messages

[davidchoddle]

As with others I keep getting the error message TM3/19/10/-1-200000  and TM4/19/10-1-200000 saying we couldn't process your order at different stages of the process. Sometimes I get past the code input, other times it goes to the page almost immediately. Don't have much hair and getting less by the hour. Help required as chat does not recognise my problem.

[Ashleigh_C]

Hi there @davidchoddle 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you are facing this issue with your upgrade, but let me pop you a private message so we can take a closer look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

[cazzab]

This is also the situation I am in

The chat bot doesn't understand me.  I've been trying on and off on the screen fircyge last couple of weeks. 

[Ashleigh_C]

Hi there @cazzab 

Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 

I am so sorry that you are also facing this issue, but let me pop across a private message so we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[davidchoddle]

Sorry this went to my spam. I have used WhatsApp and Virgin have taken my order, I await the arrival of f the TV360 Box. Hopefully all will be well. Thanks.

[Robert_P]

Thanks for the update davidchoddle, keep us up to date with this and how it goes 😊👍