@SazzleDrew wrote:
My new TV 360 box was installed in September. Today while streaming I noticed the box light blink amber a few times before remaining amber. Now the box is stuck in the welcome screen and does not respond to the remote.
I have rebooted my router, switched off and help + and power, removed the cables and waited. Nothing has fixed it.
There isn't a Help button on the 360 remote, or on the older V6 remote.
If your box is stuck on the Welcome screen you should try the following
Try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
If that doesn't work try then substitute the + (plus) button for the - (minus) button and try again.
You could also try the three fingered salute, which is switch off on the back of the box; then on the front hold down the plus, minus and power buttons at the same time, and switch on again whilst keeping all three buttons pressed down. When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again.
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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