TV box stuck in welcome
My new TV 360 box was installed in September. Today while streaming I noticed the box light blink amber a few times before remaining amber. Now the box is stuck in the welcome screen and does not res...
Forum Discussion
If you have switched the 360 off either at the plug or the switch on the back of the box waited for a few minutes and it doesn't start up and you have checked all the connections then it's probably faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.