Forum Discussion

rowdyangel's avatar
rowdyangel
On our wavelength
7 months ago
Solved

TV Box Saying Storage Full & Recordings Failing

Hi, my box is showing as storage full, but it has only 4% usage and all new recordings are failing. Have done factory reset with 'keep recordings' but that has not resolved it. Don't want to format ...
  • roy247's avatar
    roy247
    7 months ago

    If you can use all the apps ok then that would suggest your internet connection is ok which the 360 relies on because the recording info is held on their servers although the recording is on your box.

    The hub always needs to be left on and the 360 in fact start or active start.

    If this is how you are setup and you can't pause or rewind live TV then it would point to a faulty box, you can either call Virgin on 150 to report a fault or wait for one of the forum team to respond which may be 2 to 3 days.

     

roy247's avatar
roy247
Superstar
7 months ago

Sounds like a possible hard drive or box problem, can you still pause and rewind live TV which is another way of simulating a recording. The other thing to try is watching one of your recordings to see if you can.

 

rowdyangel's avatar
rowdyangel
On our wavelength
7 months ago

The failed recordings don't give me the option to play them as they state the programme was not recorded due to a technical fault. I can only watch on the suggested streaming channel.

Older recordings which look to have recorded without error will not play either. I get code CS2214.

When trying to pause live TV I get brief message Channel Failed with code CS2000.

  • roy247's avatar
    roy247
    Superstar
    7 months ago

    If you can use all the apps ok then that would suggest your internet connection is ok which the 360 relies on because the recording info is held on their servers although the recording is on your box.

    The hub always needs to be left on and the 360 in fact start or active start.

    If this is how you are setup and you can't pause or rewind live TV then it would point to a faulty box, you can either call Virgin on 150 to report a fault or wait for one of the forum team to respond which may be 2 to 3 days.