TV-360 Upgrade Issues

[jrling49]

In October 2024, VM asked me to upgrade to TV 360 box otherwise I would not be able to view Netflix.

I have Maxit TV package with Sky Sports & Movies and 1 Gbit Internet. I had two boxes - a Tivo and a V6. Both worked perfectly for many years. I was sent a TV 360 Mini-box to replace the TiVo and had to upgrade the software on the V6, which is connected by Ethernet cable to the adjacent VM hub.

The Mini-box has worked perfectly. The upgraded software on V6 has been a complete disaster. Multiple errors displayed when playing movies. Apps like iPlayer/Netflix/C4 requiring new logins each time they were used, and all recordings and planned recordings completely lost multiple times, requiring power down and restart to function at all.

In desperation I did a multiple Factory Resets including one Format Drive, which restored normal service for a day or so, before the same faults reoccurred.

I have called 150 and after half an hour waiting for a reply, was told my equipment checked out and no faults detected (!)

I am at my wits end and would be grateful if someone from Virgin could get in touch to arrange an engineer to examine and/or install a new box. Thanks

[jrling49]

Rockhoppers - I have had exactly the same experience with my TV-360 'upgrade', which I only did as VM said I needed to do so if I wanted to continue watching Netflix (!).

Did you get any resolution?

[japitts · Accepted solution]

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@jrling49 wrote:

In October 2024, VM asked me to upgrade to TV 360 box otherwise I would not be able to view Netflix.

I had two boxes - a Tivo and a V6. Both worked perfectly for many years. I was sent a TV 360 Mini-box to replace the TiVo and had to upgrade the software on the V6

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It's too late for you now, but for the benefit of others... in this scenario, converting your boxes to TV360 is a gross overcomplication and totally unnecessary,

Netflix is fully supported on the V6, it's only being withdrawn from the TiVo. So upgrade/swap the TiVo for a V6 - job done and problem solved.

VM are, however, extremely keen on pushing migrations to TV360. If you still want to take that path, you can software-convert both your V6 subsequently.

[jrling49]

It would be good if a Virgin Media agent could pick up this fault and arrange an engineer to visit.

Thanks

Jonathan

[japitts]

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@jrling49 wrote:

It would be good if a Virgin Media agent could pick up this fault and arrange an engineer to visit.

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This forum is not the primary fault reporting avenue, and staff work through posts in oldest-first order.

Well-intentioned attempts to bump posts often have the opposite effect, unfortunately for yourself.

[Akua_A]

Hi @jrling49 

Welcome to our community forums and thank you for your first post. Sorry to hear you have been having issues with your TV360 upgrade. We want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

Thanks,

[Akua_A]

@jrling49 Please let us know how the appointment goes and if you need any further help 🙂