Forum Discussion

jrling49's avatar
jrling49
Joining in
3 months ago

TV-360 Upgrade Issues

In October 2024, VM asked me to upgrade to TV 360 box otherwise I would not be able to view Netflix. I have Maxit TV package with Sky Sports & Movies and 1 Gbit Internet. I had two boxes - a Tivo an...
  • japitts's avatar
    japitts
    2 months ago
    jrling49 wrote:

    In October 2024, VM asked me to upgrade to TV 360 box otherwise I would not be able to view Netflix.

    I had two boxes - a Tivo and a V6. Both worked perfectly for many years. I was sent a TV 360 Mini-box to replace the TiVo and had to upgrade the software on the V6

    It's too late for you now, but for the benefit of others... in this scenario, converting your boxes to TV360 is a gross overcomplication and totally unnecessary,

    Netflix is fully supported on the V6, it's only being withdrawn from the TiVo. So upgrade/swap the TiVo for a V6 - job done and problem solved.

    VM are, however, extremely keen on pushing migrations to TV360. If you still want to take that path, you can software-convert both your V6 subsequently.

jrling49's avatar
jrling49
Joining in
2 months ago

It would be good if a Virgin Media agent could pick up this fault and arrange an engineer to visit.

Thanks

Jonathan

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago
    jrling49 wrote:

    It would be good if a Virgin Media agent could pick up this fault and arrange an engineer to visit.

    This forum is not the primary fault reporting avenue, and staff work through posts in oldest-first order.

    Well-intentioned attempts to bump posts often have the opposite effect, unfortunately for yourself.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi jrling49 

    Welcome to our community forums and thank you for your first post. Sorry to hear you have been having issues with your TV360 upgrade. We want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

    Thanks,