Stop connection message - TV

[hetag]

My virgin router is broken so I need to wait 5 days for my new one to arrive, however the TV box has a "We found a connection problem" error message pop up every 10 seconds

Is it possible to stop this? The TV channels are still working, but i can't actually watch them because of this error message!!!!

[nodrogd]

V360 boxes run on the server based Horizon TV platform. The box is telling you it cannot connect to the local headend server, so although you have access to most live channels, you will have issues with the programme guide not updating, & also setting & accessing your recordings until the hub is replaced.

There is a way of clearing it temporarily, but as I don’t have 360 I will leave it to someone who does to answer.

[Roger_Gooner]

Not only is this ridiculous message being continually plastered over the screen, the 360 does not use its network connection for live TV broadcasts.

[roy247]

Hi hetag,

I have just unplugged my ethernet cable from the 360 to hub and don't get this message, if I press the home button I get a connection error message which I expect.

If you are connected by ethernet cable just try disconnecting it from the hub.

[newapollo]

What is the error code eg CS2400?  If it is that error code (which is normally the code for app not available) then it should only be affecting live TV channels such as BBC channels which is possibly  related to the BBC iPlayer app, for which a link is triggered when you land on a BBC channel. This provides the interactivity with the red button in the same way as customers get an error message when there is no internet connectivity with the box.  This would also possibly affect Sky Sports channels that have red button content. .

There is a workaround in that instance which you could try, even if your error code isn't CS2400.

In the above instance you can force the channel to play without the pop up reappearing if you hit the Back button on the 360 remote when the error message appears, and then press pause and play 

[Zach_R]

Hi @hetag,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you've been having some trouble with both your router and your TV box recently. Has the replacement router that you've mentioned arrived yet? If so, has that helped to alleviate your TV service issues, or are those ongoing?

Please let us know and we'll go from there.

Thanks,