Forum Discussion

Byfoja03's avatar
Byfoja03
On our wavelength
5 years ago

Sound cutting out for a second repeatedly

I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any sug...
360
TV
Byfoja03's avatar
Byfoja03
On our wavelength
5 years ago

Thanks for all the comments confirming it's not just my box... would appreciate a moderator or official line on a resolution or timescale for this issue being resolved please.

Ta

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    5 years ago

    Hi all,

    Thanks for your posts and apologies for the issues you are having.

    This isn't a raised fault as of yet but as a few people are having the same issue, we'd love to raise this to get checked on further.

    Can you all reply with the answers to the following questions:

    • What tv box are you using? 
    • What devices? We specifically need the make, model and software version.
    • If it's on a device and not tv box, how are you watching?
    • Please confirm whether it's live TV, On Demand, Recordings or both.
    • Finally, does this only happen when connected with the sound bar or does it happen without as well?

    I appreciate some of you have given this information already but if you can provide it all in one post this will help us gather the information 🙂

    Many thanks,

    • DigitalDonkey's avatar
      DigitalDonkey
      Up to speed
      5 years ago

      Hi Kath,

      In answer to your questions:

      • Tivo V6 - 1 TB - TV360 Version 4.30 (Hardware version ARRIS-DCX960-MPA+)
      • Samsung 4K Q60T TV (Software version 1460), Samsung Soundbar Q60T
      • Problem with all sources through the TV360: live, catch-up, recorded, Netflix, Amazon prime
      • I can only use the TV using the sound bar, so I cannot confirm that it does not happen with out it. 

      Thanks for raising this as a fault.