Sound Quality

[chris361]

The sound quality on TNT sports ultimate is appalling, any advice regarding sorting this out?

[Roger_Gooner]

Try another HDMI port and if that doesn't work try another HDMI cable.

[roy247]

In what way is it appalling.

If you have a soundbar and want to receive Dolby Atmos then you need the 360 set to follow content, if you are just using the TV speakers then using one of the PCM settings might be better.

[chris361]

For want of a better description it keeps breaking up. The sound is delivered though the TV's speakers(LG oled) the HDMI cable is fine. This is the only channel that is affected. Up until 4 days ago it has been fine for the last 12 months.

[roy247 · Accepted solution]

I have an LG TV and soundbar and don't have any problems with the sound quality on TNT Sports Ultimate apart from the fact that it does occasionally momentually drop off the Atmos but then come's back, this has been a long term problem and been posted about by others.

[Paul_DN]

Hi Chris,

Thank you for reaching out to us in our community and welcome, sorry to hear your sound on TNT has started breaking up and is OK on all other channels, have you tried checking the HDMI cable, sometimes removing and putting it back it may loosen any dust, have you also rebooted the box.

Regards

Paul.

[fizz]

here we go again...

[Daniel_Et]

Hi @fizz, thank you for your post.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[fizz]

@daniel_et

I have replied to your PM but I don't understand why I need an engineer when I have no issues whatsoever with any of my services or either of my v6 boxes and you have not explained why you need to send an engineer either?